Support Services

support servicesInternexia provides technical and learning support following the ITIL (IT Infrastructure Library) best practice methodology. Our key staff have been responsible for the design, implementation and maintenance of nine hosted deployments in the UK, consisting of over 100 servers. They have managed and supported over 4,000 schools and over 1.3 million users with the largest supplier of eLearning services in the UK.

Internexia provides a premium technical product and curriculum support service for users to raise questions or log incidents 24×7 via an online, ITIL compliant incident management system. We provide both first and second level Support Services. Each question or incident has its own unique ID and all correspondence on the incident is tracked and recorded. Reports are generated and presented to the customer using an agreed format and schedule.