MSIG i-Learn (CPD) system

Testimonial from ONG CHIN SOON, Senior Vice President

test3“Internexia has worked with our team to design, build and implement our i-Learn system. The i-Learn system is a system designed specifically to manage all areas of staff learning and development. The i-Learn system has a very complex request and approval process workflow that ensures stakeholders receive automatic notifications and reminders as required. This system saves us administrative / people time and effort (and therefore money investment) whilst simultaneously improving quality and extending training and development opportunities to our staff. The system provides comprehensive reporting and relevant analysis / update of our staff training and development records. Internexia aims to deliver on their promises and we have found them to be adequately competent and professional.”

Case Study

Topic: TAPS (Talent Performance System)
Approach/Tools: Learning Platform

MSIG is a member of MS&AD Insurance Group which is one of the largest insurers in the world. MSIG upholds professionalism and makes sustained efforts to improvetheir skills and proficiency to enable them to provide high quality services to their clients.


MSIG wanted a system that would allow for electronic management and would make it possible for them to monitor their staff training and CPD activities. They wanted it to be scalable to allow for the delivery of e-learning content and courses in the future.


Internexia’s Talent Performance System (TAPS) learning management system (LMS) enables MSIG to move away from their traditional paper-based processes for managing staff training requirements.

TAPS provides databases for all their executive and non-executive staff and agents. It supports learning development by allowing staff and agents to view, apply and request for training and courses. These applications or requests are sent to relevant executives for approval. Notice of approval or rejection is relayed to the staff who submitted the request, to their line managers as well as to the Human Resource (HR) department.

HR and line managers use TAPS to track their staff’s learning development and to post new training courses for all MSIG staff and agents.